We are facing unexpected issues at our banking partners end due to which depositing funds to your CoinDCX wallet via NEFT\RTGS bank transfer option is temporarily disabled until further notice.Please note:
- Transfer done from bank account but not reflecting in bank wallet : If you have added funds via NEFT\RTGS option and the amount has been deducted from your bank account but not reflecting in your CoinDCX Wallet please do not worry. We will process this transaction & the amount will reflect in your CoinDCX wallet within 24-48 hrs. Please do remember to share your deposit transaction id to process the fund transfer. For more details on how to add your transaction id please click here.
- If amount doesn’t reflect within 24-48 hours : This might happen if you forgot to add your deposit transaction id. Again, do not worry, in such a case your funds will be reverted back to your bank account within the next 2-3 days.
Considering the ongoing issue, please avoid adding funds to your CoinDCX wallet using NEFT\RTGS option until further notice. We are working to open other payment options for you!Be assured, your smooth investment experience is our highest priority and we are working to ensure this issue is resolved at the earliest. We apologise for the inconvenience caused.For any queries or urgent concerns please reach out to us at [email protected] and we will ensure you get the solutions you need at the earliest.Regards,
Team CoinDCX
Team CoinDCX
