Dear Community,
We would like to inform you that we have changed our bank account details for payments done via Bank Transfer (IMPS/NEFT/RTGS) with immediate effect from December 7, 2021. We would request you to ensure that you transfer funds to the new bank account only.
You can find the new bank account details when you select the Bank Transfer payment option while adding money into your CoinDCX wallet.
Still have questions? We’ve got you covered!
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- What action is required from my end?
If you choose to add funds into your CoinDCX wallet using the Bank Transfer payment method, you will now need to transfer funds to the new bank account. Please DO NOT transfer funds to the old bank account (HDFC Bank). Kindly note that any payment already made to the old bank account will be added to your CoinDCX wallet in the next 7 working days.
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- Will INR deposits be delayed due to this change?
No. All deposits and withdrawals will continue to be processed within 24-48 hours with 0% fees.
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- Does this change affect other payment options too?
No. All other payment options will continue to operate normally.
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- Are my funds safe?
We, at CoinDCX, always prioritize the safety and security of our customers’ transactions. Please be assured that these changes do not affect the safety of your funds and they are 100% safe with CoinDCX. You can continue to add funds to your CoinDCX wallet and trade without any worry.
We truly appreciate your continued support in helping us improve CoinDCX for you. Thanks for choosing us!
Regards,
Team CoinDCX
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