CoinDCX

We are Upgrading Customer Support channel (Updated)

Dear CoinDCX Pro Traders,  

As part of CoinDCX Pro’s continuous effort to improve our customer experience, we are revamping our Customer Support channel. We are expecting a down time for our Customer Support channel on 04/09/2020 from 10:45 A.M to 12:30 P.M., (IST).

*Note- During the downtime our users can reach us on [email protected] and on our official Telegram channel https://t.me/coindcx/ 

In  case of any queries, please contact [email protected] 

Thanks for the support and patience
Team CoinDCX

 

 

Important Update in Terms & Conditions

  1. What is happening?

  • For ease of use and to smoothen CoinDCX services to our users, Primestack Pte. Ltd., operator of CoinDCX, has signed up with its Indian affiliated entity Neblio Technologies Private Limited to serve all users henceforth. 
  • This change will help all users get better and faster support. To enable this change, Neblio has been given all necessary rights to CoinDCX systems whereby they can access the right customer data and help users with prompt support. To facilitate a better understanding of the changes, we have helped all our users with the details of the policy and we await your agreement on the same. 
  • This change of our terms will not alter your experience of using the CoinDCX Pro services in any manner. 

  1. Should I be worried about this change?

  • Users need not be worried about this change as it is a routine restructuring of our company. All this is happening at our back end and in no way, it will impact the users’ experience on the platform. CoinDCX Pro is making this move for ease of use and smooth delivery of our services.

  1. Is this change only for specific users?

  • This is a universal change that applies to all the CoinDCX customers who are using the global CoinDCX Pro platform (i.e. www.info.coindcx.com). Hence, all the customers are required to give their consent to the revised Terms of Use and the Privacy Policy. 

  1. What happens if I don’t give my consent by September 15, 2020?

  • We would urge you to reconsider and take a final decision by September 15, 2020, 06:29 PM (UTC). This is a routine change at the back end, and it will not impact your experience or your funds on CoinDCX Pro. However, if you still want to go ahead, here is what you can do.
  • Kindly drop us an email with the subject line “Disagree With New Terms”, to [email protected] and we will assist you with the next steps. You will not be able to place any new orders from September 15, 06:29 PM UTC. You will however be able to edit or close your existing/open positions until September 25, 2020, 06:29 PM UTC. 
  • Post September 25, 2020, you will only have access to withdraw your funds from the platform. 

  1. I dismissed the pop-up, how do I agree now?

  • We will be reminding you constantly until September 15, 2020, 06:29 PM (UTC)., through pop-ups and other communications. Upon logging back into the platform, kindly click on the “Agree” button if you agree to the changes and you can continue using the CoinDCX Pro platform as usual. 

CoinDCX Pro Goes Local (Updated)

  1. What is happening?

  • Primestack Pte. Ltd., operator of CoinDCX, has signed up with its Indian affiliated entity Neblio Technologies Private Limited (CoinDCX India) to serve all users henceforth. 
  • This change will help all users get better and faster support and make CoinDCX “local” for our Indian users.
  • To enable this change, Neblio will, with user consent, give all necessary rights to CoinDCX India to access the necessary data and help users with prompt support. To facilitate a better understanding of the changes, we have helped all our users with the details of the policy and we await your agreement on the same. 

    2. Should I be worried about this change?

  • Users need not worry about this change. Changes will be made at the back end and will not impact the users’ experience on the platform. 

    3. Is this change only for users from India?

  • This is a universal change that applies to all the customers who are using the global CoinDCX platform. Hence, all the customers are required to give their consent to the revised Terms of Use and the Privacy Policy.

    4. What happens if I don’t give my consent?

  • We would urge you to reconsider and take a final decision. This is a routine change at the back end, and it will not impact your experience or your funds on CoinDCX. However, if you still want to go ahead, here is what you can do.
  • Kindly drop us an email with the subject line “Disagree With New Terms”, to [email protected] and we will assist you with the next steps. You also have time until August 31, 2020, 11:59 PM to close all your open positions and withdraw all your funds directly from your account on the platform. 
  • *Note – For the tokens which don’t have their wallets active, users are requested to first convert their tokens to a token with an active wallet and then withdraw their funds. 

    5. I dismissed the pop-up, how do I agree now?

  • We will be reminding you constantly until August 31, 2020, 11:59 PM (IST)., through pop-ups and other communications. Kindly click on the “Agree” button if you agree to the changes and you can continue trading

    6. I am reading this after August 31, 2020, 11:59 PM (IST)., what should I do next?

  • To continue using CoinDCX’s services, you will need to agree with the revised  Terms of Use and the Privacy Policy. 
  • In case you do not agree to this change, you need to write an email to [email protected], expressing your disagreement with the change.
  • If you disagree with the change, you can still edit or close your open positions  before August 31 2020, 11:59 PM IST.
  • Post August 31, 2020, you will only have access to withdraw your funds from the platform. In case you continue to hold open positions beyond August 31, 2020 you can login to the platform, ‘Accept’ the change and continue as usual.
  • If you disagree with the change, we will assist you in closing all your open positions and withdrawing funds from your wallets. Kindly write an email to us at [email protected]

Thanks for your support and patience

Team CoinDCX

Interest Free Margin : First 60 Minutes

Dear Traders,

We are continuously improving our policies & processes to ensure we provide quality service for all customers. In the last few weeks, we have been working on improving the DCXmargin product to ensure safe, secure, and simple usage of the product. With this focus in mind, CoinDCX is reviewing its policy around the interest-free margin period.

CoinDCX will be providing interest-free margin to the traders for the first 60 minutes of placing the order on DCXmargin. After 60 minutes, traders will be charged an interest expense every hour for keeping their positions open at the rate of 0.05% per day (~0.002% per hour). In case of a bracket order and if your order is partially settled, you will be only charged for the margin which is remaining on your open order, only for the duration the order is open on DCXmargin.

DCXmargin is the only crypto margin trading platform in the world that provides up to a 6x margin on more than 250 Altcoins. CoinDCX is working tirelessly to ensure better user experience, liquidity, and robustness on DCXmargin which are in addition to aligning the platform with the industry standards, charging significantly lower interest fees compared to our competitors, and maintaining its uniqueness of being the ‘most diverse crypto-margin trading platform’ in the world. Multiply your gains with a seamless trading experience now.

Kindly note the date and time for revised interest on Margin is 29th July 2020, 11:59 PM. Existing positions will not be impacted.

We are thankful to you for your support.

Regards
Team CoinDCX

Storm (STORM) Token Swap to STMX Will Be Supported on CoinDCX Pro

Dear Traders, 

CoinDCX Pro will support the Storm (STORM) smart contract and token swap to StormX (STMX), with the following timeline:

  • Deposits and withdrawals of STORM will be suspended starting from 2020/06/07 9:30 AM (IST), at which point we will begin the token swap.
  • Important: Please ensure that you leave sufficient time for your STORM deposits to be fully processed prior to this time. If deposited after this time, the tokens will not be credited to your account.
  • Trading will be halted in all STORM trading pairs at 2020/06/08 8:30 AM (IST) and the trading pairs will also subsequently be delisted from the exchange. We will take an immediate snapshot of all STORM balances at the same time (2020/06/08 8:30 AM IST), and begin the distribution of STMX to all eligible users at a ratio of 1 STORM = 1 STMX.
  • Trading will open for the new STMX/BNB, STMX/BTC, STMX/ETH and STMX/USDT trading pairs at 2020/06/11 8:30 AM (IST). 

CoinDCX Pro will support the JUST (JST) Airdrop Program for TRON (TRX) Holders

Dear Traders,

Just Foundation will initiate its first airdrop of JUST(JST) to TRON(TRX) holders on May 20th, 2020. 

We are pleased to inform our traders that CoinDCX Pro will support this airdrop.

Eligibility 
The snapshot will be taken at 05:30 AM (IST) on May 20th. Based on this snapshot, the first airdrop of 217,800,000 JUST (JST), corresponding to 2.2% of the total supply will take place. 

The airdropped JST amount for each TRX holder will be calculated on the basis of the below-mentioned formula:

JST received by User A = Amount of TRX held by User A at the time of snapshot / Total TRX held by CoinDCX Pro at the time of snapshot * Total JST received by CoinDCX Pro for the airdrop.

*Note: TRX holding at the time of snapshot will be only calculated for the airdrop 

JST Airdrop Monthly Timeline

We will be supporting the JST Airdrop monthly program by taking a snapshot of TRX balances at 05:30 AM (IST) on the 20th of each month and will distribute JST based on the calculation. 

Calculation

JST received by User A = Amount of TRX held by User A at the time of snapshot / Total TRX held by CoinDCX Pro at the time of snapshot * Total JST received by CoinDCX pro based on total TRX holdings for the respective monthly airdrop.

JST Airdrop Monthly Amount 

19,800,000 JST | June 2020 – May 2021 | 20th of Each Month

21,450,000 JST | June 2021 – May 2022 | 20th of Each Month

55,440,000 JST | June 2022 – October 2022 | 20th of Each Month

Terms & Conditions

  1. TRX tokens pending for deposit/withdrawal at the time of snapshot will not be included in your TRX balance. Kindly complete the transactions beforehand.

  2. The airdrop benefits are not entitled for TRX balances under 100 TRX including the ones in trade orders.

  3. JST will be treated under the same listing review process as it is done for any other coin/token on CoinDCX Pro.

Click here for the original announcement made by TRON Foundation

Regards,

Team CoinDCX

Monero (XMR) Protocol Upgrade

We are supporting the upcoming Monero (XMR) Protocol Upgrade:

  • We’ll stop the deposits and withdrawals for Monero at 29/11/2019 23:59 IST.
  • All previous wallet addresses relating to Monero will be invalidated, and will no longer work.
  • New addresses will be generated soon as the upgrade proceeds.

We’ll notify when it’s ready again for the deposits and withdrawals.Note: Trading on Monero related markets won’t be affected at all.

BCH Update

BCHABC has been renamed to BCH throughout the website
All past orders related to BCH on DCXtrade and DCXmargin have been rejected. You may now place new orders.

Moving USDT from OMNI to ERC20

All USDT deposit and withdrawal addresses will be moved from OMNI-based addresses to ERC20-based addresses. 

USDT deposits and withdrawals will be suspended for approximately 30 minutes starting at 2019/07/05 12:30 PM (UTC). 

After the changes, OMNI based USDT would still be deposited to users’ previous OMNI USDT deposit addresses and will be accepted. 

But users will no longer be able to withdraw OMNI-based USDT.