CoinDCX

New Security Feature

Dear CoinDCX Pro traders,

 

As a security upgrade, all the balances of your CoinDCX Pro portfolio will be now masked using asterisks (*) to ensure better privacy measures on your portfolio data. To view your balance, you can choose to click on ‘SHOW/HIDE’ toggle at anytime.

 

This is applicable on following pages on CoinDCX Pro

https://coindcx.com/portfolio

https://coindcx.com/inr-portfolio

https://coindcx.com/deposit

https://coindcx.com/withdraw

https://coindcx.com/sub-account

 

Note : If you click on the SHOW/HIDE toggle button, the change will be applied across all the pages covered under this upgrade.

 

This process is one of many planned upgrades at CoinDCX Pro that will be happening over the next couple of months. Our mission at CoinDCX Pro is to help users have a safe & secure environment to trade with confidence.

 

Happy Trading !

Team CoinDCX

Security Upgrade for Mobile App

Dear Traders,

As per the latest security upgrades, customers using CoinDCX Mobile App will be required to verify their mobile devices to ensure user’s authenticity.

Kindly follow the steps below:

  1. Login to CoinDCX App with your account credentials. You’ll receive a pop-up asking you to verify your device.
  2. An email will be sent to your registered email address with a one-time verification link.
  3. Verify your device by clicking on the verification link and then proceed to login to your app. Make sure you click on the link from the same device that you are using to log in to your account. 

This is a one-time process to verify your mobile device and prevent unauthorized access to your CoinDCX account. Further app upgrades are also underway to make this process much simpler.

Thanks for your support and patience
Team CoinDCX

Create Multiple order API under maintenance

Dear Traders,

We regret to inform you that we won’ t be able to to process multiple orders given at a same time, as our API is under maintenance, although you can place one order and trade hassle free.
CoinDCX Pro will notify you once the issue is resolved.

Note: Multiple order – Ordering different coins/token at the same moment (Under maintenance)
                                   https://coindcx-official.github.io/rest-api/#create-multiple-orders    (Under maintenance)  

           Single order – Ordering  a single coin for any amount of volume     [ :heavy_check_mark: ]
                                https://coindcx-official.github.io/rest-api/#new-order    [ :heavy_check_mark: ]

We apologize for any inconvenience caused.

Thanks for your support and patience.
Team CoinDCX

Delay in withdrawal speed for ETH & ERC-20

Dear Traders,

We regret to inform you that our ETH and ERC-20 withdrawals are currently facing delays due to escalation of gas fee on the Ethereum blockchain. Our team is currently working on it and will ensure that the issue is fixed at the earliest.

In  case of any queries, please contact [email protected] 

Thanks for your support and patience.
Happy Trading!

Team CoinDCX

Scheduled Maintenance Update: Mobikwik Wallet

Dear Traders,

Please note we have a maintenance activity scheduled by our partner Mobikwik

a.  Between 01:00 A.M. to 04:00 A.M. on Saturday, 04th July 2020.  

b.  Between 02:00 A.M. to 06:00 A.M. on Sunday, 05th July 2020.   

Note:

  • Deposits using Mobikwik will be impacted during the said  
  • All other payment modes will remain unaffected.

    In case of any queries, please contact  [email protected]   
    Thanks for your support and patience.

Happy Trading!

Scheduled Maintenance Update: NEFT & RTGS Transactions

Dear Traders,

A maintenance activity has been scheduled from 30th June 12 a.m. till 1st July 11 a.m
NEFT & RTGS transactions will not be available due to annual books closing of RBI. 

Please note NEFT & RTGS will work post 1st July 11 a.m. 

We request you to do Bank payouts and funds addition to Business Wallet through IMPS (Limit 2 Lakhs per transaction) during this time period.

In case of any queries, please contact  [email protected]   

2FA Mandatory – Sub Accounts

Dear Traders,

2-Factor Authentication will be mandatory for all sub-accounts on CoinDCX Pro starting from 29/06/2020 at 8:00 PM (IST). This will improve the level of security of your sub-account and prevent the likelihood of any unauthorized access. Two-Factor Authentication can be implemented via 2 methods:

  1. SMS based 2FA – Receiving One-Time Password as a message on your mobile number
  2. Authenticator App – Using a trusted app like Google Authenticator

All active sessions will be discontinued for users without the phone number or authenticator app integration on 29/06/2020 at 8:00 PM (IST). You will have to login to access your account and complete the verification process.

Here are the following steps you should take:

 Note – Withdrawals will be blocked for 24 hours after you set up Two Factor Authentication on CoinDCX Pro

Regards,
Team CoinDCX

Scheduled Maintenance Update: IMPS & UPI Transactions

Dear Traders,

A maintenance activity has been scheduled  between 04:00 A.M. to 04:30 A.M. on Saturday, 27th June 2020.  
Due to which IMPS & UPI transactions will not be available.

Please note:
1) Payouts will not support IMPS and UPI transactions during the maintenance period, however, transactions via other payment modes will remain unaffected.  

2) UPI ID Verification will not be available during the maintenance period.

In case of any queries, please contact  [email protected]   

Binance Markets: System Upgrade Notice

Dear Traders,

Binance will perform a scheduled system upgrade starting at 2020/06/28, 7:30 AM (IST). The upgrade will take approximately 2 hours.  

But fret not, other markets, especially your favorite INR markets will be up and running.

You can check out the INR markets here.

Happy Trading!

Security Upgrade: Withdrawal

Dear Traders,

To ensure your funds’ security and advancing our security infrastructure with another step, we will be blocking all the withdrawals for the next 24 hours if any changes are made in the steps of accessing user’s account.

The steps on which this block is applied are listed below:
– Password Change
– 2FA change
– Forgot Password

A host of top-of-the-line security upgrades are under development and will be announced in the coming weeks.

Happy Trading!

Regards,
Team CoinDCX