CoinDCX

We are Upgrading Customer Support channel (Updated)

Dear CoinDCX Traders,

As part of CoinDCX Pro’s continuous effort to improve our customer experience, we are revamping our Customer Support channel. We are expecting a down time for our Customer Support channel on 04/09/2020 from 10:45 A.M to 12:30 P.M., (IST).

*Note- During the downtime our users can reach us on [email protected] and on our official Telegram channel https://t.me/coindcx/

In case of any queries, please contact [email protected]
Thanks for the support and patience
Team CoinDCX

Gmail Outage

Dear CoinDCX Traders,

Due to the global outage with Gmail, users using this email platform might face challenges with respect to withdrawal emails and notifications. We expect the issue to be resolved at Gmail’s side soon.

In  case of any queries, please contact [email protected]  

Thanks for the support and patience
Team CoinDCX

Bug Fix – Pagination on Sub-accounts

Dear CoinDCX Pro Traders,

CoinDCX Pro is pleased to announce that users will now be able to see all their sub-accounts as the pagination feature has been introduced on the subaccounts.
This release does not introduce new features but fixes many bugs reported in previous versions of the sub-account’s page. The following bugs have been fixed in this release:

  • Add pagination so that more than 10 sub-accounts are visible to the users

Our team is constantly working towards making CoinDCX Pro the easiest place to buy and sell cryptocurrencies. We aim to provide our customers a seamless trading platform which is friendly and secure.

In  case of any queries, please contact [email protected]  

Thanks for the support and patience
Team CoinDCX

Scheduled Maintenance Update: Yes Bank

Dear CoinDCX Pro Traders,

Please note, Yes Bank has a scheduled maintenance activity planned between 3:00 A.M to 6:00 A.M (IST) on Sunday, 2 August 2020. During this period, traders using Yes Bank accounts may experience delays.

Note: All other payment modes will remain unaffected.

In case of any queries, please contact [email protected]

Thanks for your support and patience.
Happy Trading!

We are upgrading your security (Updated)

Dear CoinDCX Pro traders,

CoinDCX Pro is releasing a security upgrade for all it’s users to ensure we provide a safe and secure environment for them. As part of this new release, we will be providing greater control and security for our sub-account users from 1 August 2020, 6 P.M (IST).

When a user is part of “Withdrawal Block Window”, we are disabling transfer of funds between sub-accounts. Due to this your funds are protected and any unauthorised activity on your CoinDCX Pro account is restricted.

To understand the “Withdrawal Block Window”, you can be in this window for the following reasons,

  1. Change your account’s password
  2. Change the mode of your 2FA (SMS vs Authenticator App)
  3. Change your phone number

As you would know, 2-Factor Authentication (2FA) is mandatory for all sub-accounts. When you add a new sub-account or transfer funds to/from a sub-account, you will be required to enter the OTP (from SMS or Google Authenticator app) and click on the verification link sent on your email. After you click on the verification link, the addition of a sub-account or transfer of funds will be successful. 

Transferring funds from or to a sub-account for the first time will first require verification of the sub-account’ email address. A verification link will be sent to the subaccount’s email address to approve the authenticity of the email address. Clicking on the verification link will verify the subaccount’s email address and enable the transfers. This is only a one-time process. 

This new upgrade is one of many planned upgrades at CoinDCX Pro that will be happening over the next couple of months. Our mission at CoinDCX Pro is to help users have a safe & secure environment to trade with confidence.

We are thankful to you for your support.

Happy Trading !

Team CoinDCX

New Security Feature

Dear CoinDCX Pro traders,

 

As a security upgrade, all the balances of your CoinDCX Pro portfolio will be now masked using asterisks (*) to ensure better privacy measures on your portfolio data. To view your balance, you can choose to click on ‘SHOW/HIDE’ toggle at anytime.

 

This is applicable on following pages on CoinDCX Pro

https://coindcx.com/portfolio

https://coindcx.com/inr-portfolio

https://coindcx.com/deposit

https://coindcx.com/withdraw

https://coindcx.com/sub-account

 

Note : If you click on the SHOW/HIDE toggle button, the change will be applied across all the pages covered under this upgrade.

 

This process is one of many planned upgrades at CoinDCX Pro that will be happening over the next couple of months. Our mission at CoinDCX Pro is to help users have a safe & secure environment to trade with confidence.

 

Happy Trading !

Team CoinDCX

Security Upgrade for Mobile App

Dear Traders,

As per the latest security upgrades, customers using CoinDCX Mobile App will be required to verify their mobile devices to ensure user’s authenticity.

Kindly follow the steps below:

  1. Login to CoinDCX App with your account credentials. You’ll receive a pop-up asking you to verify your device.
  2. An email will be sent to your registered email address with a one-time verification link.
  3. Verify your device by clicking on the verification link and then proceed to login to your app. Make sure you click on the link from the same device that you are using to log in to your account. 

This is a one-time process to verify your mobile device and prevent unauthorized access to your CoinDCX account. Further app upgrades are also underway to make this process much simpler.

Thanks for your support and patience
Team CoinDCX

Create Multiple order API under maintenance

Dear Traders,

We regret to inform you that we won’ t be able to to process multiple orders given at a same time, as our API is under maintenance, although you can place one order and trade hassle free.
CoinDCX Pro will notify you once the issue is resolved.

Note: Multiple order – Ordering different coins/token at the same moment (Under maintenance)
                                   https://coindcx-official.github.io/rest-api/#create-multiple-orders    (Under maintenance)  

           Single order – Ordering  a single coin for any amount of volume     [ :heavy_check_mark: ]
                                https://coindcx-official.github.io/rest-api/#new-order    [ :heavy_check_mark: ]

We apologize for any inconvenience caused.

Thanks for your support and patience.
Team CoinDCX

Delay in withdrawal speed for ETH & ERC-20

Dear Traders,

We regret to inform you that our ETH and ERC-20 withdrawals are currently facing delays due to escalation of gas fee on the Ethereum blockchain. Our team is currently working on it and will ensure that the issue is fixed at the earliest.

In  case of any queries, please contact [email protected] 

Thanks for your support and patience.
Happy Trading!

Team CoinDCX

Scheduled Maintenance Update: Mobikwik Wallet

Dear Traders,

Please note we have a maintenance activity scheduled by our partner Mobikwik

a.  Between 01:00 A.M. to 04:00 A.M. on Saturday, 04th July 2020.  

b.  Between 02:00 A.M. to 06:00 A.M. on Sunday, 05th July 2020.   

Note:

  • Deposits using Mobikwik will be impacted during the said  
  • All other payment modes will remain unaffected.

    In case of any queries, please contact  [email protected]   
    Thanks for your support and patience.

Happy Trading!