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Posted on

MCO (MCO) wallet open

Dear CoinDCX Pro Traders,

The MCO token’s wallet will be open only for two days from 06 November to 08 November, 11:00 P.M (IST).

Note: Users are requested to withdraw their tokens within the stipulated time else users would loose their funds.

Warning: Trading in cryptocurrencies are subject to market risks. Please make your trades cautiously. CoinDCX Pro will make best efforts to choose high quality coins, but will not be responsible for your trading losses.

In  case of any queries, please contact support@coindcx.com

Thanks for your support and patience.
Team CoinDCX

Posted on

CoinDCX Pro adds SHORT feature to 33 new tokens

Dear CoinDCX Pro Traders,

You asked, we listened. On our customer’s demand, we are excited to announce that from today, we are adding 33 more top cryptocurrencies in our existing list of tokens which can be SHORT on MARGIN. This means you will be able to short 33 more tokens on MARGIN. These tokens have been selected after careful consideration and research of our customer’s demands, tokens liquidity, market sentiment, and the versatility and diversification benefits these tokens will offer our customers in their trading strategies.
You will now get the benefit of SHORT feature for the following coins for USDT pairs.

  1. LINK
  2. YFI
  3. YFII
  4. UNI
  5. SXP
  6. BAND
  7. OMG
  8. COMP
  9. DOT 
  10. XTZ
  11. AAVE
  12. XEM
  13. ZEC
  14. MATIC
  15. WRX
  16. QTUM
  17. ICX
  18. THETA
  19. RVN
  20. DREP
  21. IOST
  22. REN
  23. LSK
  24. TFUEL
  25. COTI
  26. CHR
  27. WAVES
  28. ATOM
  29. TOMO
  30. ONE
  31. XMR
  32. PERL
  33. CRV

Warning: Trading in cryptocurrencies are subject to market risks. Please make your trades cautiously. CoinDCX Pro will make best efforts to choose high quality coins, but will not be responsible for your trading losses.

In  case of any queries, please contact support@coindcx.com

Thanks for your support and patience.
Team CoinDCX

Posted on

MCO (MCO) Token Swap to Crypto.com Coin (CRO)

Dear CoinDCX Pro Traders,

CoinDCX Pro will support Crypto.com for the swapping of MCO (MCO)  tokens to Crypto.com Coin (CRO) , with the following timeline:

Following the MCO Swap announcement from Crypto.com CoinDCX Pro will delist MCO/ETH & MCO/INR trading pair(s) and close deposit service at 9:00 PM on 01/11/2020.

For users who have placed orders on MCO/ETH & MCO/INR , please cancel your orders before the closing time or they will be canceled by our system automatically.

Withdrawal service of MCO will be closed at 9:00 PM on 01/11/2020. For users holding MCO tokens, please swap your MCO tokens on Crypto.com App before this time.

Download Link of Crypto.com App: https://crypto.com/en/wallet.html

In  case of any queries, please contact support@coindcx.com

Thanks for your support and patience.
Team CoinDCX

 

Posted on

Withdrawal Limits Increased

We have increased your withdrawal limits with zero fee charges.

You are now entitled to 10 withdrawals in a day
The single transaction limit is up to 50k
These transactions will be automated at any time of the day as per banking gateway terms.
All other transactions beyond these limits will be verified and executed between 0700-2100 hrs on all days.

Posted on

We are Upgrading Customer Support channel (Updated)

Dear CoinDCX Pro Traders,  

As part of CoinDCX Pro’s continuous effort to improve our customer experience, we are revamping our Customer Support channel. We are expecting a down time for our Customer Support channel on 04/09/2020 from 10:45 A.M to 12:30 P.M., (IST).

*Note- During the downtime our users can reach us on support@info.coindcx.com and on our official Telegram channel https://t.me/coindcx/ 

In  case of any queries, please contact support@coindcx.com 

Thanks for the support and patience
Team CoinDCX

 

 

Posted on

Important Update in Terms & Conditions

  1. What is happening?

  • For ease of use and to smoothen CoinDCX services to our users, Primestack Pte. Ltd., operator of CoinDCX, has signed up with its Indian affiliated entity Neblio Technologies Private Limited to serve all users henceforth. 
  • This change will help all users get better and faster support. To enable this change, Neblio has been given all necessary rights to CoinDCX systems whereby they can access the right customer data and help users with prompt support. To facilitate a better understanding of the changes, we have helped all our users with the details of the policy and we await your agreement on the same. 
  • This change of our terms will not alter your experience of using the CoinDCX Pro services in any manner. 

  1. Should I be worried about this change?

  • Users need not be worried about this change as it is a routine restructuring of our company. All this is happening at our back end and in no way, it will impact the users’ experience on the platform. CoinDCX Pro is making this move for ease of use and smooth delivery of our services.

  1. Is this change only for specific users?

  • This is a universal change that applies to all the CoinDCX customers who are using the global CoinDCX Pro platform (i.e. www.info.coindcx.com). Hence, all the customers are required to give their consent to the revised Terms of Use and the Privacy Policy. 

  1. What happens if I don’t give my consent by September 15, 2020?

  • We would urge you to reconsider and take a final decision by September 15, 2020, 06:29 PM (UTC). This is a routine change at the back end, and it will not impact your experience or your funds on CoinDCX Pro. However, if you still want to go ahead, here is what you can do.
  • Kindly drop us an email with the subject line “Disagree With New Terms”, to support@coindcx.com and we will assist you with the next steps. You will not be able to place any new orders from September 15, 06:29 PM UTC. You will however be able to edit or close your existing/open positions until September 25, 2020, 06:29 PM UTC. 
  • Post September 25, 2020, you will only have access to withdraw your funds from the platform. 

  1. I dismissed the pop-up, how do I agree now?

  • We will be reminding you constantly until September 15, 2020, 06:29 PM (UTC)., through pop-ups and other communications. Upon logging back into the platform, kindly click on the “Agree” button if you agree to the changes and you can continue using the CoinDCX Pro platform as usual. 
Posted on

CoinDCX Pro Goes Local (Updated)

  1. What is happening?

  • Primestack Pte. Ltd., operator of CoinDCX, has signed up with its Indian affiliated entity Neblio Technologies Private Limited (CoinDCX India) to serve all users henceforth. 
  • This change will help all users get better and faster support and make CoinDCX “local” for our Indian users.
  • To enable this change, Neblio will, with user consent, give all necessary rights to CoinDCX India to access the necessary data and help users with prompt support. To facilitate a better understanding of the changes, we have helped all our users with the details of the policy and we await your agreement on the same. 

    2. Should I be worried about this change?

  • Users need not worry about this change. Changes will be made at the back end and will not impact the users’ experience on the platform. 

    3. Is this change only for users from India?

  • This is a universal change that applies to all the customers who are using the global CoinDCX platform. Hence, all the customers are required to give their consent to the revised Terms of Use and the Privacy Policy.

    4. What happens if I don’t give my consent?

  • We would urge you to reconsider and take a final decision. This is a routine change at the back end, and it will not impact your experience or your funds on CoinDCX. However, if you still want to go ahead, here is what you can do.
  • Kindly drop us an email with the subject line “Disagree With New Terms”, to support@coindcx.com and we will assist you with the next steps. You also have time until August 31, 2020, 11:59 PM to close all your open positions and withdraw all your funds directly from your account on the platform. 
  • *Note – For the tokens which don’t have their wallets active, users are requested to first convert their tokens to a token with an active wallet and then withdraw their funds. 

    5. I dismissed the pop-up, how do I agree now?

  • We will be reminding you constantly until August 31, 2020, 11:59 PM (IST)., through pop-ups and other communications. Kindly click on the “Agree” button if you agree to the changes and you can continue trading

    6. I am reading this after August 31, 2020, 11:59 PM (IST)., what should I do next?

  • To continue using CoinDCX’s services, you will need to agree with the revised  Terms of Use and the Privacy Policy. 
  • In case you do not agree to this change, you need to write an email to support@coindcx.com, expressing your disagreement with the change.
  • If you disagree with the change, you can still edit or close your open positions  before August 31 2020, 11:59 PM IST.
  • Post August 31, 2020, you will only have access to withdraw your funds from the platform. In case you continue to hold open positions beyond August 31, 2020 you can login to the platform, ‘Accept’ the change and continue as usual.
  • If you disagree with the change, we will assist you in closing all your open positions and withdrawing funds from your wallets. Kindly write an email to us at support@coindcx.com

Thanks for your support and patience

Team CoinDCX

Posted on

Interest Free Margin : First 60 Minutes

Dear Traders,

We are continuously improving our policies & processes to ensure we provide quality service for all customers. In the last few weeks, we have been working on improving the DCXmargin product to ensure safe, secure, and simple usage of the product. With this focus in mind, CoinDCX is reviewing its policy around the interest-free margin period.

CoinDCX will be providing interest-free margin to the traders for the first 60 minutes of placing the order on DCXmargin. After 60 minutes, traders will be charged an interest expense every hour for keeping their positions open at the rate of 0.05% per day (~0.002% per hour). In case of a bracket order and if your order is partially settled, you will be only charged for the margin which is remaining on your open order, only for the duration the order is open on DCXmargin.

DCXmargin is the only crypto margin trading platform in the world that provides up to a 6x margin on more than 250 Altcoins. CoinDCX is working tirelessly to ensure better user experience, liquidity, and robustness on DCXmargin which are in addition to aligning the platform with the industry standards, charging significantly lower interest fees compared to our competitors, and maintaining its uniqueness of being the ‘most diverse crypto-margin trading platform’ in the world. Multiply your gains with a seamless trading experience now.

Kindly note the date and time for revised interest on Margin is 29th July 2020, 11:59 PM. Existing positions will not be impacted.

We are thankful to you for your support.

Regards
Team CoinDCX

Posted on

Storm (STORM) Token Swap to STMX Will Be Supported on CoinDCX Pro

Dear Traders, 

CoinDCX Pro will support the Storm (STORM) smart contract and token swap to StormX (STMX), with the following timeline:

  • Deposits and withdrawals of STORM will be suspended starting from 2020/06/07 9:30 AM (IST), at which point we will begin the token swap.
  • Important: Please ensure that you leave sufficient time for your STORM deposits to be fully processed prior to this time. If deposited after this time, the tokens will not be credited to your account.
  • Trading will be halted in all STORM trading pairs at 2020/06/08 8:30 AM (IST) and the trading pairs will also subsequently be delisted from the exchange. We will take an immediate snapshot of all STORM balances at the same time (2020/06/08 8:30 AM IST), and begin the distribution of STMX to all eligible users at a ratio of 1 STORM = 1 STMX.
  • Trading will open for the new STMX/BNB, STMX/BTC, STMX/ETH and STMX/USDT trading pairs at 2020/06/11 8:30 AM (IST).